Cancellation & Refund Policy

Last updated on Dec 11th 2023

Cancellation Policy

MoonHeart Infotech follows a transparent and no fuss cancellation policy. Here are the terms of the policy:

• All cancellation requests should be sent to our billing department or communicated to your Account Manager. The cancellation will not be valid until it is confirmed by the respective department.
• Cancellation requests will be considered only when the request is made within 12 hours of placing the order and execution of the project has not started already.
• MoonHeart Infotech will not be held responsible for any third party services, such as hosting, web development, content writing etc.

Refund Policy

Due to the nature of the services, MoonHeart Infotech does not guarantee any refunds upon cancellation. In case of monthly payment, it is understood that payment for next month is released only after reviewing the current month’s performance. MoonHeart Infotech does not make any guarantees on the basis of traffic/rankings etc. and will not be held responsible for any refund claims thereof. We only provide White label Digital Marketing, Website Designing and Web Development service. If you are not happy with our services you’ll get your refund back according to our above mentioned policies.